TERMS AND CONDITIONS

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Introduction
Welcome to the MyGHPlug e-commerce platform (“Website”), operated by MyGHPlug (“we,” “us,” or “our”). By accessing or using this Website, you agree to be bound by these Terms of Service (“Terms”), which govern your use of our services, including browsing products, placing orders, and interacting with platform features. Please read these Terms carefully before using the Website.

1. Definitions

• “User”: Any individual or business accessing or using the Website.
• “Services”: Includes product listings, customer support, technical information, and transaction processing provided by MyGHPlug.
• “Content”: All text, media, graphics, software, or data presented on the Website.
• “Order”: A User’s formal request to purchase products through the Website.

2. Acceptance of Terms

• Your use of this Website, including account creation or order placement, constitutes your agreement to these Terms and our Privacy Policy.
• If you do not accept these Terms in full, you must discontinue use of the Website immediately.

3. User Responsibilities

As a condition of use, you agree not to:

• Commit fraud, hack systems, impersonate others, or engage in phishing.
• Employ bots or scraping tools to access or harvest data from the Website.
• Upload malicious code, spam, or viruses.
• Violate any local, national, or international law, including Ghana’s Cybersecurity Act, 2020 (Act 1038).

Account Security:

• You are responsible for maintaining the confidentiality of your login details.
• Notify us immediately at support@myghplug.com if you suspect unauthorized use of your account.

4. Payment Terms

4.1 Accepted Payment Methods

• Mobile Money: MTN, Vodafone Cash, AirtelTigo Money.
• Credit/Debit Cards: Visa, Mastercard (processed securely via Paystack and other licensed gateways).
• Bank Transfers: Accepted in Ghanaian cedis (GH₵) only.

4.2 Pricing

• All product prices are quoted in GH₵ and include applicable VAT and other statutory taxes, unless otherwise stated.

4.3 Fraud Prevention Measures

• We may request additional identity verification (e.g., ID upload or phone confirmation).
• Suspicious transactions may be delayed, flagged, or cancelled at our discretion.

4.4 Refunds & Returns

• Subject to our Return/Refund Policy, available on the Website.

5. Orders & Delivery

5.1 Order Acknowledgment

• Orders are valid only after formal confirmation via SMS or email.
• We may reject orders due to inventory constraints, pricing issues, or fraud concerns.

5.2 Cancellations

• Users may cancel an order within 24 hours of receiving confirmation by contacting orders@myghplug.com.

5.3 Shipping Policy

• Estimated delivery timelines, charges, and coverage areas are outlined in our Shipping Policy.

6. Intellectual Property

• All Website content, including logos, trademarks, and media, is the exclusive property of MyGHPlug or its licensors.
• Any unauthorized reproduction, modification, or redistribution is strictly prohibited.

7. Limitation of Liability

7.1 Product Usage Responsibility

• You are solely responsible for:
  • Following all usage guidelines and safety instructions.
  • Ensuring that products (e.g., aerators, feed machines) are operated properly.
• We do not accept liability for damages due to misuse, negligence, or unauthorized modifications.

7.2 External Sites

• Our Website may link to third-party websites (e.g., payment processors, social platforms).
• We assume no responsibility for the content, policies, or accuracy of these external sites.

7.3 Warranty Disclaimer

• Unless stated explicitly, all products are provided “as is,” without any express or implied warranties.

7.4 Limitation on Damages

• We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, business, or data.

8. Legal Disclaimer

8.1 Brand Independence

• MyGHPlug is entirely unaffiliated with MyKit, a Swedish personal care brand.

8.2 Product Information

• Product descriptions, features, and prices may change without prior notice.
• Minor discrepancies in specifications may occur due to supplier updates.

9. Termination & Suspension

• We reserve the right to restrict or terminate your access or account if you breach these Terms.
• We may also suspend access for behavior deemed unlawful or abusive.

10. Dispute Resolution

10.1 Governing Law

• These Terms shall be interpreted and enforced in accordance with the laws of Ghana, including the Electronic Transactions Act, 2008 (Act 772).

10.2 Legal Jurisdiction

• All disputes shall be subject to the exclusive jurisdiction of the courts in Kasoa, Ghana.

10.3 Alternative Dispute Resolution (ADR)

• Parties agree to attempt resolution through Ghana’s ADR Centre before proceeding to court action.

11. Changes to Terms

• We reserve the right to revise these Terms at any time.
• Continued use of the Website following such changes constitutes your acceptance of the revised Terms.

12. Contact Information

For inquiries, concerns, or legal notices, please contact:
MyGHPlug Legal Department
Email: legal@myghplug.com
Phone: +233 50 242 5600
Address: [Insert Physical Office Address], Kasoa, Ghana

13. Severability Clause

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

MYGHPLUG
[WEBSITE URL] | [Insert Social Media Handles]

This document consolidates all essential legal terms, including payments, disclaimers, liability, and dispute procedures. For full enforceability, it is recommended that you review this with a legal professional familiar with Ghanaian commercial law.

Would you like a downloadable or editable Word version of this document?